Terms & Conditions

Terms of the Travel Services Agreement Between "Wanderbeds Tourism L.L.C" and B2B & Corporate Customers

1. Acceptance of Terms The services provided by "Wanderbeds Tourism L.L.C." are available exclusively to B2B and Corporate customers who have read and accepted these Terms and Conditions. Acceptance is confirmed by clicking the appropriate box during registration. Booking cannot proceed without this acceptance.

1. Registration Process B2B and Corporate customers must complete all required fields on the Registration Form before gaining access to the Wanderbeds.com website. Customer using the website who are under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

1. Obligations of the B2B Partner B2B and Corporate customers agree to adhere to the obligations outlined in these Terms. The agreement between the B2B Partner and the Provider becomes effective once the Provider issues written confirmation of a booking, either via email or through the Wanderbeds.com back office.

1. Scope of Services The booking services and sales provided by "Wanderbeds Tourism L.L.C."—including airline tickets, hotel accommodations, transfers, rental cars, travel packages, events, and other travel services—are offered by the Provider. Bookings are confirmed once the B2B & Corporate customer issues and uses the vouchers or tickets provided by "Wanderbeds Tourism L.L.C."

Copyright & Software of "Wanderbeds Tourism L.L.C"

1. Ownership and Use All content on the Wanderbeds.com website, including software (e.g., B2B, XML API, Affiliate tools), is owned by "Wanderbeds Tourism L.L.C." and is protected by copyright laws. The B2B Partner is prohibited from installing, using, or copying any software without prior agreement to the License Agreement.

1. Prohibited Actions Reproduction or redistribution of any part of Wanderbeds.kz software, including HTML code, is strictly prohibited and may result in severe legal consequences. Violators will be prosecuted to the fullest extent allowed by law. The software, along with its accompanying documentation and technical information, is subject to export control laws.

Payments

1. Payment Methods B2B Partners must prepay all reservations via wallet, bank transfer, or credit card. Payments must be received by the Provider no later than the cancellation deadline for each reservation, and in advance of weekends and public holidays, if applicable.

1. Credit card payments: We accept payments online using Visa and MasterCard credit/debit card in USD and AED. Cardholder gets a copy of transaction records and merchant policies and rules on successful payment by a confirmation email right after reservation process is finished.

1. Refunds and Charge backs Refunds due to cancellations will be credited to the B2B Partner’s wallet for future bookings. Charge backs are not allowed for bookings or airline tickets that are issued, used, or non-refundable.

1. Data Security "Wanderbeds Tourism L.L.C." does not store bank card information. Customers may choose to store encrypted card details with certified B2B Partners (PCI DSS Level 1). All data transfers are protected by SSL 256-bit encryption, ensuring full compliance with Visa and MasterCard international security standards (PCI Compliance).

1. Payment Deadline and Reservation Cancellations If payment is not received before the deadline, the Provider reserves the right to cancel the reservation.

Travel Abroad

1. Travel Document Responsibility The customer is responsible for ensuring that all required travel documents, such as visas, valid passports, and any necessary authorizations, are prepared and correct for departure, arrival, and transit. The Provider will not be held liable for any issues arising from failure to meet these requirements. Customers should verify document and visa requirements before booking through official resources like the International Air Transport Association (IATA) and their local Ministry of Foreign Affairs.

1. Provider's Liability The Provider is not responsible for the safety or security of international travel and will not be liable for any damage or loss incurred during the trip.

Airline Ticket Purchase, Exchange, Refund, and Cancellation

1. Compliance with IATA and Fare Rules Customers should review the terms of the IATA Agreement and the specific fare rules for their selected airline or service, which are available on the supplier’s website. By purchasing tickets, the customer agrees to comply with all supplier-imposed terms, including refund and exchange conditions. Non-compliance may result in booking cancellation and denial of services without reimbursement.

Hotel Vouchers, Purchase, Cancellation, and Refunds

Hotel bookings are subject to the individual hotel’s cancellation and refund policies.

Invoice Disputes

1. Invoice Payment and Dispute Resolution Payments for issued invoices must be made by the specified deadline. Any disputes regarding an invoice must be communicated in writing within 5 days of its issuance. Failure to dispute within this time frame will result in the forfeiture of any applicable discounts or refunds.

Disputes

By making a booking with the Provider, the B2B Partner acknowledges acceptance of these Terms and the Provider’s terms and conditions. All disputes should be addressed through good-faith negotiations. If an agreement cannot be reached, disputes will be settled via arbitration under the laws of the United Arab Emirates.